Last updated: 9/13/2025

Welcome to The Graven Raven. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms, you must not use this website.

The Graven Raven (“Company,” “we,” “our,” or “us”) provides custom laser engraving, shadow boxes, and related products and services. These Terms govern your use of our website and any transactions conducted through it.

• You agree to use this website for lawful purposes only.
   
• You must not use this website in any way that may cause harm, impair availability, or infringe on the rights of others.
   
• You must not use this website to engage in unlawful behavior, hate speech, harassment, bullying, spam, promotions, or any other harmful activity.
   
• Unauthorized use of this website may result in claims for damages and/or be a criminal offense.
   

We strive to keep our website available and error-free, but we do not guarantee uninterrupted access. The Graven Raven is not responsible for downtime, delays, or errors that may occur.

• All product descriptions, images, and pricing are subject to change without notice.
   
• We reserve the right to withdraw or cancel services at any time.
   
• We reserve the right to refuse service to anyone for any reason at any time.
   
• Custom orders are created based on the information and artwork provided by you. The Graven Raven is not responsible for errors due to incorrect or incomplete information submitted by customers.
   

• By placing an order, you represent that you are legally capable of entering into binding contracts.
   
• All payments must be completed before production begins.
   
• We accept the payment methods listed at checkout.
   

• Shipping times may vary depending on location and order volume. Estimated delivery dates are not guaranteed.
   
• The Graven Raven is not responsible for delays caused by carriers, weather, or other factors beyond our control.
   
• Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses due to customer error will not be refunded.
   

• Due to the custom nature of our products, all sales are final unless the item is defective or damaged upon arrival.
   
• Claims for defective or damaged products must be submitted within 7 days of delivery with photo evidence.
   
• Approved refunds will be issued to the original payment method.
   

If our website offers user accounts:

• You are responsible for maintaining the confidentiality of your account credentials.
   
• We reserve the right to suspend or disable accounts that violate these Terms, engage in abusive behavior, or pose security risks.
   

• All content on this website, including logos, designs, text, and images, is the property of The Graven Raven and is protected by copyright and trademark laws.
   
• You may not reproduce, distribute, or exploit any content without our express written consent.
   

• To the fullest extent permitted by law, The Graven Raven shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
   
• Our total liability for any claim shall not exceed the amount paid for the specific product or service at issue.
   
• Compliance with Florida Law: The Graven Raven complies with the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). Nothing in these Terms is intended to waive your rights under applicable Florida law.
   

Your use of this website is also governed by our [Privacy Policy]. Please review it to understand how we collect, use, and safeguard your personal information.

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to this website. Continued use of the website after such modifications constitutes acceptance of the updated Terms.

These Terms are governed by and construed under the laws of the State of Florida, United States. Any disputes will be subject to the exclusive jurisdiction of the courts in Miami-Dade County, Florida.

If you have any questions about these Terms and Conditions, please contact us at:

The Graven Raven
Email: thegravenraven@gmail.com
Phone: 786-205-2365